The short version
Newrali is a platform for investigation and analysis teams. You bring the work, and you’re responsible for what you put in and how your team uses it. We run the service, keep it secure, and keep your data yours. Plans are per user, every workspace starts with a free trial, and you can leave with your data at any time.
Who these terms are between
These terms are an agreement between Yunison Technologies LLC (“Newrali”, “we”, “us”) and you. If you use Newrali on behalf of an organisation, “you” means that organisation, and you confirm you’re allowed to bind it.
They cover newrali.com and Newrali Cloud, the hosted platform at app.newrali.com. Self-hosted and enterprise deployments are governed by their own agreement and license. Where that agreement says something different, it wins.
Your account
You need an account to use the platform. Use a real email address, keep your sign-in details to yourself, and tell us if you think someone else has them. We recommend a passkey or two-factor authentication. You’re responsible for what happens under your account. You must be 18 or over.
Your data
You own the content you and your team put into a workspace: the sources, documents, notes, graphs and reports, and everything derived from them. We call it your data. We claim no rights in it beyond what’s needed to run the service for you.
You’re responsible for having a lawful basis to collect and hold your data, including personal data about other people, and for how your team uses it. Where your data includes personal data, you’re the controller and we’re the processor, on the terms in the Data processing section below.
You can export your data at any time. When your workspace ends, we delete it as our privacy policy describes.
Acceptable use
Newrali is for lawful investigation and analysis. You may not use it to:
- break the law, or help anyone else to;
- harass, stalk, intimidate or threaten anyone;
- access systems, accounts or data you aren’t authorised to access;
- store or share content that is illegal, including any material that exploits children;
- infringe anyone’s intellectual property or privacy rights;
- probe, disrupt or overload the service, or get around its security or its limits;
- resell or sublicense access without our written agreement.
If we reasonably believe an account is breaking these rules, we may suspend it. We’ll tell you why unless the law prevents us.
Operations with outside contributors
If you run an operation that invites people outside your team to contribute, you’re responsible for how you brief them, for the rules you set, and for what you do with what they submit. Contributors agree to these terms when they sign up, and to the rules of the operation they join.
Plans, trial and billing
Every workspace starts with a free 14-day trial of the full platform, which you can extend once. After the trial, choose a plan on our pricing page.
Plans are priced per user per month and billed monthly or yearly, in advance, through Stripe. You can upgrade, downgrade or cancel from your workspace settings. Cancelling stops the next renewal; you keep access until the end of the period you’ve paid for. Fees are non-refundable except where the law requires otherwise. Prices exclude taxes, which we add where they apply.
If we change our prices, we’ll give you at least 30 days’ notice, and the change applies from your next renewal.
Enterprise and self-hosted deployments
Enterprise deployments are scoped in a briefing and governed by a separate agreement, including an offline, cryptographically signed license. These terms apply to them only where that agreement says so.
Availability and support
We work to keep Newrali Cloud available and secure, but we can’t promise it will be uninterrupted or free of errors. We may take it down for maintenance, with notice where we can give it. Support is by email at support@newrali.com.
Our intellectual property
Newrali, its software, its design and its name belong to us or to our licensors. We grant you a non-exclusive, non-transferable right to use Newrali Cloud under these terms, for as long as they’re in force. You may not copy, modify, reverse engineer or build a competing product from it, except where the law allows. If you send us feedback, we may use it without owing you anything. The platform includes open-source components under their own licenses.
Confidentiality
We treat your data and your workspace as confidential. We look at them only to run the service, to help you when you ask, to investigate abuse or a security problem, or when the law requires. Our staff and contractors are bound by confidentiality obligations.
Data processing
Where your data includes personal data for which you are the controller, we:
- process it only on your documented instructions. These terms, and your team’s use of the platform, are those instructions;
- keep it confidential, and make sure the people who handle it are bound to do the same;
- protect it with the measures set out in our security posture;
- use only the service providers listed in our privacy policy, and tell you before we add one, so you can object;
- help you respond to requests from the people your data is about, and meet your own obligations, as far as the platform allows;
- tell you without undue delay if we become aware of a breach affecting your data;
- delete or return your data when the service ends, as the privacy policy describes;
- give you the information you need to show that we meet these commitments.
If you need a signed data processing agreement, email legal@newrali.com.
Ending the agreement
You can cancel at any time from your workspace settings or by emailing us. We may suspend or end your access if you break these terms, if you don’t pay, or if the law requires it, and we’ll give you notice where we reasonably can.
When the agreement ends, your right to use the service stops. You can export your data for 30 days afterwards, and then we delete it as the privacy policy describes.
What we don’t promise
Newrali is provided as it is. We don’t warrant that it’s free of errors or that it fits a particular purpose.
Newrali structures, links and scores information. Assessments, judgements and decisions are yours. Nothing in the service or on this website is legal, security or operational advice for your situation.
What we publish on newrali.com describes the platform as we understand it at the time of writing. Anything marked as in development or on the road ahead is an intention, not a commitment.
Liability
To the extent the law allows, neither of us is liable to the other for indirect or consequential loss, including lost profits or lost data. Our total liability to you for anything arising from these terms in any 12-month period is limited to the fees you paid us in that period, or US$100 if you paid nothing.
Nothing in these terms limits liability that can’t be limited by law, including for fraud, or for death or personal injury caused by negligence.
You’ll compensate us for claims brought against us because of your data, or because of a use of the service that breaks these terms.
Governing law
These terms are governed by the laws of the State of Delaware, and any dispute between us goes to the state or federal courts located in Delaware, unless the law where you live gives you rights that can’t be taken away.
Changes to these terms
We may update these terms. If a change is material, we’ll tell account holders by email at least 30 days before it takes effect, and the effective date above changes with the text. Continuing to use Newrali after that date means you accept the change.
Contact
Yunison Technologies LLC, a Delaware limited liability company